The Professionals Cleaning Company provides Cleaning Services across Yorkshire.


Terms of Service: Quotes & Purchases

Quotes, cleaning durations and prices are generated electronically and in good faith based upon information provided by yourself in relation to the content and scope of the cleaning.

If the information entered reflects the true situation at the property the durations produced by the website will be correct and The Professionals will complete the cleaning in good faith.

Consequently we emphasize the importance of capturing the starting situation correctly.

As a result, the extent to which this has been a problem in 13 years is 'almost never'.


Differences On Arrival

Should the situation encountered at the premises differ from the information entered into the website you may be contacted to establish whether:

  1. Additional time is required at extra cost or

  2. Whether the team should ‘do the best they can’ within the time allocated based upon the information entered

Note that the cleaning team may have several appointments on the day of the clean and it may not be possible to provide additional time on this day.

If the team have to return at a later time travel costs may be part of the additional charge.

Consequently we emphasize the importance of capturing the starting situation correctly.

As a result, the extent to which this has been a problem in 13 years is 'almost never'.


Cancellation & Refund Policy

The Customer may cancel a cleaning visit via the internet via Professionals Online. The system will only permit you to cancel if there is sufficient notice.

The Customer may cancel a cleaning visit by phone by giving at least 1 working day's notice prior to the agreed start time e.g. a clean on Wednesday can be cancelled without charge up to close of business (5pm) on Monday.

The Customer agrees to pay the full price of the cleaning in situations where The Professionals have scheduled staff and will be committed to paying them, specifically:

  • A cancellation with less than a working days notice given - a clean on Wednesday needs to be cancelled before 5pm on Monday

  • A lock out condition caused by: our cleaners being turned away; there being no one at home to let them in; a problem with The Customer's key [if keys are provided they must open the lock without any special efforts or skills].

Domestic Customers have the right to terminate the service with two week's notice.

The termination period for Commerical customers will be stated in their contract.


Cleaning Queries

In the extremely rare event of a query over the cleaning we would normally return to the property and address any concerns as soon as is possible.

In exceptional circumstances a refund might be offered at the discretion of the company's management.

If you have any questions/comments about our refund and cancellations policy please Contact Us.


Website: Terms of Use

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Professionals’ relationship with you in relation to this website.

If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • From time to time, this website may be unavailable for use. Neither we nor any third parties provide any warranty or guarantee as to the availability of this site.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


The term ‘The Professionals’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 4 Back Harlow Moor Drive, Harrogate, North Yorkshire HG2 0JE.

Our company registration number is 5117328. VAT registration number 875008321. Registered at Companies' House, Cardiff, 4th May 2004.

The term ‘you’ or 'yourself' refers to the user or viewer of our website.

The term 'The Customer' refers to a purchaser of goods or services from The Professionals whether via this website or not.